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AODA Policy

Williams and McDaniel Property Management
Accessibility for Ontarians with Disabilities Act (“AODA”)

Policy Statement

This policy gives guidance to the delivery of Williams & McDaniel Property Management services to people with disabilities, in compliance with requirements under the Integrated Accessibility Standards, O.Reg.191/11, established under the Accessibility for Ontarians
with Disabilities Act, 2005, S.O. 2005, c. 11. All information and communications materials and services and employment services provided by the Company shall follow the principles of dignity, independence, integration and equal opportunity.

General Requirements

Establishment of Accessibility Plans and Policies

The Company maintains policies on how it shall meet AODA requirements and will provide policies in an accessible format upon request. The responsibility for the implementation and maintenance of this policy lies with every employee of Williams and McDaniel. Our commitment to accessibility is a shared responsibility, and each team member plays a vital role in creating an inclusive environment.

General Training Requirements

Our employees will receive training on AODA requirements, ensuring they are equipped to provide inclusive services and support accessibility initiatives.

Information and Communication Standards

The Company will ensure that any process for receiving and responding to feedback is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports. In accordance with the Integrated Accessibility Standards, this standard addresses the following:

  • Accessible Formats and Communication Supports
  • Emergency procedure, plans and safety information

Accessible Formats and Communication Supports

Accessible formats and communication supports shall be provided in a timely manner, taking into account the person’s accessibility needs to determine the suitability of an accessible format or communication support. Accessible formats include large print,
recorded audio and electronic formats. Communication supports include reading written information, exchanging handwritten notes, and audio description.

The Company shall provide emergency procedures, plans and safety information in an accessible format with appropriate communication supports as soon as practicable, upon request.

We will communicate with individuals with disabilities in a manner that considers their unique accessibility needs. Information will be provided in accessible formats upon request.

Emergency Procedures, Plans and Safety Information

To enable people with disabilities to be prepared in case there is an emergency, workplace emergency response information shall be provided in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

Usage of Aids and Services

Assistive Devices

Persons with disabilities using their own assistive device(s) may do so for the purpose of obtaining, using and benefiting from our goods and services unless otherwise prohibited by law. In such situations, we may offer this person other reasonable measures to assist
him or her, where we have such other measures available.

Service Animals

Persons with disabilities, accompanied by a service animal, are welcome on any part of our premises provided the public has access to such premises, and the animal is not otherwise excluded by law. While visiting any Williams & McDaniel property, it is the responsibility of the person with a service animal to control the animal at all times.

When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability. The service animal should be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

Support Persons 

If a support person accompanies a visiting person with a disability, we shall ensure that both persons are entitled to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises.

Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.

Notice of Temporary Disruption

As part of our commitment to Accessibility for Ontarians with Disabilities Act (AODA) compliance, we wish to communicate that intermittent disruptions to our services and facilities may occur due to various factors, whether within or beyond our immediate control
or awareness. Acknowledging the unpredictability of these events, we provide timely notifications for both planned and unplanned disruptions, recognizing that in emergency situations, advance notice may not always be feasible.

In the event of disruptions affecting our services or facilities, including those specifically catering to customers with disabilities, our commitment is to promptly inform the affected parties. This notification will encompass information regarding the disruption, the anticipated duration, and the availability of alternative facilities or services.

Communication about disruptions will be distributed through diverse channels, considering the specific circumstances surrounding each event. This may involve visible postings in strategic locations within the residential complex, within other complex facilities, or through alternative accessible means.


Williams and McDaniel are dedicated to fair and accessible employment practices. We will provide reasonable accommodation during recruitment, onboarding, and throughout an individual's employment journey.

Feedback Process

The Company encourages and welcomes feedback on how it provides services to persons with disabilities. Feedback can be provided using one of the following methods: Email, phone, mail, or in person. To provide feedback please contact:

  • Telephone: 519-836-6402
  • By Mail: 66 Macdonell Street, Guelph, ON, N1H 2Z6

Upon receipt of feedback regarding the provision of services to persons with disabilities, the Company will review the feedback, take appropriate action, and make every effort to respond to the feedback quickly and effectively.

This policy and its related procedures will be reviewed as required in the event of legislative changes.