Williams & McDaniel Property Management: AODA Accessibility Policy
This policy gives guidance to the delivery of Williams & McDaniel Property Management services to people with disabilities, in compliance with requirements under the Integrated Accessibility Standards, O.Reg.191/11, established under the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11. All information and communications materials and services and employment services provided by the Company shall follow the principles of dignity, independence, integration and equal opportunity.
1. General Requirements & Training
Our company maintains clear policies to meet AODA requirements. We train all employees to ensure they can provide inclusive services and support our accessibility goals.
- Accessible Formats: We gladly provide our policies in accessible formats upon request.
- Employee Responsibility: Every team member plays an active role in keeping our properties inclusive.
2. Information and Communication Standards
The Company will ensure that any process for receiving and responding to feedback is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports. In accordance with the Integrated Accessibility Standards, this standard addresses the following:
Accessible Formats and Communication Supports
If you need information in a different format, we will provide it quickly and work with you to find the best format.
Accessible Formats | Communication Supports |
• Large print • Recorded audio • Electronic files (PDF/Word) | • Reading written info aloud • Exchanging handwritten notes • Audio descriptions |
Emergency Procedures and Safety Plans
We want everyone to be safe and prepared. We will provide workplace emergency responses, safety plans, and building emergency procedures in accessible formats as soon as possible upon request.
3. Assistive Devices, Service Animals, and Support Persons
We welcome visitors who use personal aids or require assistance while visiting our properties.
Assistive Devices
You are welcome to use your own assistive devices to access our goods and services, unless prohibited by law. If a device cannot be used for legal reasons, we will offer other helpful solutions if available.
Service Animals
Persons with disabilities, accompanied by a service animal, are welcome on any part of our premises provided the public has access to such premises, and the animal is not otherwise excluded by law. While visiting any Williams & McDaniel property, it is the responsibility of the person with a service animal to control the animal at all times.
When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability. The service animal should be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
Support Persons
If you travel with a support person, you can enter our premises together. You will never be blocked from having access to your support person while on our property.
Privacy Note: We will ask for your consent before discussing private or confidential matters in front of your support person.
4. Notice of Temporary Service Disruptions
Sometimes, our services or building facilities face interruptions. These can be planned or unplanned. We promise to inform affected parties quickly about any disruption.
Our notifications will include:
- The reason for the disruption.
- How long we expect it to last.
- Alternative services or facilities you can use.
How we share this information:
We use different channels depending on the situation. This includes visible signs posted in key areas of the residential complex, announcements, or other accessible methods.
5. Fair Employment Practices
Williams & McDaniel is dedicated to fair hiring and employment. We provide reasonable accommodations during recruitment, onboarding, and throughout your entire career journey with us.
6. How to Provide Feedback
We welcome your feedback on how we serve people with disabilities. We review all notes quickly and take action to improve our services. You can contact us using any of the options below:
- Phone: 519-836-6402
- In Person or Mail: 66 Macdonell Street, Guelph, ON, N1H 2Z6
- Email: Please contact our main office through our website portal.
This policy is reviewed regularly and updated in the event of any changes to Ontario accessibility laws.