Customer Services for your Apartment Rental & Special Touches

Service

As the mainstay of our business, service to you comes above everything else. We are continuously adding to our gamut of services so that we give you more value everyday.

Find below a range of our complementary services:


Manager’s Special

We welcome you by letting you choose from the following complimentary upgrades:

  • Ceiling fan
  • Vanity
  • Vertical Blinds
  • Lighting

Rental Consulting

Please do look further…until we find what you are looking for. 

We have simplified apartment hunting. Read more about our Rental Consultant to make the most of our popular service.


Referral Rewards

$100 cheque for you and your friends.
It’s a token of thanks when you recommend our services and apartments to others. And, for your friends, it’s our house-warming gift.


Residents’ Appreciation Day

It became quickly indispensable to us to dedicate a whole day to our relationship. This is a day of gathering around each other, catching up, sharing food, experiences, and togetherness.  We do believe in “Vivre la vie!”


Be Our Preferred Customer

As a highly esteemed resident of the Williams & McDaniel community, you also become a preferred customer of:

Wee Stor Self Storage - Guelph’s storage at its best!

You get:

  • Wee Stor’s special discounts offered only to Williams & McDaniel residents
  • Choice of ‘Standard’ or ‘Premium’ modern, secured storage facilities
  • Wee Stor’s Season’s Specials! Every month brings at Wee Stor exciting offers, discounts, gifts and much more!
  • A gamut of storage products and services and free consultancy from our Store Manager to help you pick the right packaging and services.

Amenities Map

Walk Score™ is a great new tool that maps all of the surrounding amenities and their distance from the apartment, with just one click. An easy way that encourages you to walk, improve health, meet people, reduce fuel costs, and save the planet.


Lowest Priced Energy Cost

We enrol in the most efficient energy program to ensure you the lowest priced energy cost. Not only are we socially active, we are also environmentally-responsible.


Preventive Maintenance Program

As a measure of maintaining our standards, we annually run a thorough maintenance check to:

  • Clean your heating radiators
  • Inspect smoke detectors
  • Exhaust fans and
  • Look for any plumbing inconvenience

Commitment

We are committed to provide you not just great service but to also be the first ones to hear about your concerns. This list informs you of our commitment and your entitlement:


Open Door Management Policy

Drop in for a cup of coffee and let us be the first ones to know any of your concerns. Our doors are always open for you and so are our telephone lines. If not, there is a whole team awaiting your emails should you have something to say.


Short Response Time

Whether it’s replying to your rental application or to your maintenance request, we are committed to responding within 24 hours of your request being submitted. We strive to continuously raise the bar for ourselves when catering to your needs. 


Creating Communities

Along with delivering quality service, we are also committed to creating vibrant and helpful residential communities. We do this by empowering each resident through Club Oyster, and each community through connecting events like pot-lucks and pool-side barbeques in summer, and carol-singing and feasting around Christmas.

Integrity

With an old-fashioned focus on values and on providing consistently high quality, it is only logical that we bolster our commitment to service with integrity. It is our culture to maintain, “You see what you get. And you get what you see.”